STATEMENT 

 

References in this Privacy Policy Statement to "we", "us" and "CANDELIUM" are to Candelium. At CANDELIUM, we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.

 

WHAT INFORMATION DO WE COLLECT?

Personal information we collect 

We ask for your name, telephone number, home address and email address for newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

 

WHAT THE DATA WILL USED FOR?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from CANDELIUM. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

- [[Facebook]] Facebook Plug-Ins

Our Internet presence uses plug-ins from the social-media network Facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plug-ins are recognizable by the Facebook logo, sometimes including the phrase “Facebook Social Plug-in”. When you click on our web page containing such a plug-in, your browser automatically establishes a direct connection to the Facebook servers. The content of the plug-in is then sent from Facebook directly to your browser and embedded into our web page by this means. Through this plug-in connection, Facebook receives the information you have called up through our website. For this purpose, the Internet address of the web page visited (including your IP address) is sent to a Facebook server in the U.S. and stored there. As a rule, it is not possible for Facebook to identify persons on the basis of the dynamic IP address which is typically assigned to you by your access provider when you surf. According to Facebook’s own public statements, this data is not further processed by them, nor is it provided to third parties; after three months it is anonymised, so that there is no possibility of it being matched to any person. This will not apply however if you are logged onto Facebook at the time you visit our site. In that case Facebook can match your visit to your Facebook account. In the event that you interact with the plug-ins, for instance hit the “Like” button or leave a comment, your browser’s information will be sent directly to Facebook and stored there. Please see the Facebook privacy policy for more information on the purpose and extent of the data collected and its processing and use by Facebook, as well as your rights and measures to protect your private data.

 

If you are a Facebook member and do not wish Facebook to collect data on your visits to our websites, please be sure to log out of Facebook prior to visiting our sites.

 

By accepting our privacy policy and continuing to use our site while logged into your Facebook account you are opting into allowing our site to offer you an optional subscription to Facebook messenger updates when adding products to the cart. We use this connection to send you an update on the products you may have left in the website shopping cart via the Facebook messenger.

 

You can also choose to unsubscribe anytime by messaging back on Facebook, or emailing us at LIGHTS@CANDELIUM.COM 

 

WHAT INFORMATION WE SHARE? 

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than CANDELIUM. We may pass your information onto our returns warehouse, which operates our US returns, which will treat the information in a manner consistent with this Privacy Policy Statement, such as to accept returns for products purchased through the Website. However, we will not pass your information on to any other companies or other third parties for marketing purposes unless you have agreed for us to do so.

 

Cookies

 A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies, you will be unable to use this website.

 

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

 

Links to Third-Party Sites

 Our Website may include links to other Internet sites, content, or videos (embedded or direct links) maintained by third parties ('Linked Sites'). We provide Linked Sites to you solely as a convenience, and the inclusion of Linked Sites does not imply endorsement by CANDELIUM of the Linked Sites. You access Linked Sites at your own risk and by accessing them you leave our Website. Linked Sites are not under the control of us and we are not responsible for the contents of any Linked Site, including the privacy policies or tracking technologies they may use. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites. We encourage you to check the applicable privacy policy to determine how they will handle any personally identifying information they collect from you.

 

- [[Google Analytic]] 

- [[Shopify Apps]] 


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[or Banking Details if Wiretransfer]], email address, and phone number. We refer to this information as “Order Information”. 

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When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

 

 

HOW WE USE YOUR PERSONAL INFO?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 
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We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

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Sharing you personal Information 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioural advertising 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 
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Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do not track 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

 

Your rights 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Minors 

Privacy of Children on our Website

Our Website is not intended for use by children under the age of 13, and we will not knowingly collect any information from any person below the age of 13. If we become aware that an individual is under the age of 13 and has submitted any information to us for any purpose without prior verifiable parental consent, we will delete his or her information from our files.

 

Security

We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us using our Website. To guard your information, our Website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number in transmission to our third party credit card processor. We do not store any credit card information on our servers.

 

To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well.

 

 

Sale of assets

As we continue to develop our business, we may undergo a business transition such as acquiring another company, merging with an existing company, or selling a portion of our assets. In such transitions, customer information is typically one of the business assets that is transferred or acquired by a third party. In the unlikely event that CANDELIUM or substantially all of its assets are acquired or enter a court proceeding, you acknowledge that such transfers may occur and that your Personal Information can continue to be used as set forth in this Privacy Policy.

 

Policy Changes

This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our Website.

 

Compliancy Data Protection Offices - Please Mail to:

 

Contact us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at LIGHTS@CADELIUM.COM or by mail using the details provided below: 

Candelium® by Xoop,
Tammelan Puistokatu 17
33500 Tampere
Finland

Updated April 1, 2020.